AI-assisted replies
for reviews, questions,
and customer
messages
Bring supported customer messages from Wildberries, Ozon, Yandex Market, and Avito into one queue. AI drafts replies from available context, with rules for automation and review before sending.
Marketplaces
Reviews, questions,
and customer messages
in one workspace
Move between message types, review the available context, use AI-assisted drafts, and send replies without jumping between marketplace panels.
Explore the workspace →Feedback about the item and delivery
Feedback about a recent order
Color differs from the product photo
Feedback about the purchase
Thank you for your review. We are glad you liked the item and will pass your feedback to the team.
4 AI models for different tasks
Each customer message follows a reply scenario suited to the request.
How it works
Connect the marketplaces you use and bring supported customer messages into one workflow.
Connect your
marketplacesAdd a supported marketplace connection to the MPReply workspace.
Collect customer messages
Supported reviews, questions, and customer messages appear in one queue.
AI drafts the reply
Use product context, message details, and your team rules.
Send with control
Send automatically where your rules allow it, or review before sending.
Review
QuestionOne queue.
Context nearby.
Control before sending.
MPReply combines supported customer messages, AI-assisted drafts, automation rules, and human review in one workflow.
4marketplace surfaces in MPReply
1shared customer-message queue
14days in the approved trial
2paths: automation or review
Bring marketplace
customer communication
into one workflow
Try MPReply for 14 days with 350 AI replies included in the trial.
